Work-from-home boom is a bust for big office furniture makers

Wednesday, 19 August, 2020

America’s biggest office furniture manufacturers got the rug pulled out from under them by the COVID-19 pandemic.

For decades, producers like Herman Miller Inc. and Steelcase Inc. focused on selling through their own dealers to companies that bought ergonomic chairs and desks by the truckload and employed teams of designers and technicians to deliver and install them. None of them were prepared for a flood of orders for a single adjustable desk from stay-at-home workers suddenly trying to figure out how to conduct Zoom meetings from spare bedrooms.

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